Common Questions
Frequently asked questions
Straight answers about becoming a patient, fees and insurance, treatment and medications, telehealth, and how the practice works. If your question isn't here, reach the office.
Getting started
How do I become a new patient?
Request an appointment through our online form or by phone. We respond, typically within two to three business days, then send your intake forms and patient agreement through a secure portal. Completing those promptly is the single biggest factor in how soon your first visit happens.
What happens at the first visit?
Your first appointment is a 50-minute consultation: an unhurried, comprehensive psychiatric evaluation, in person or by secure video. It is also a chance for both of us to see whether we are the right fit, with no obligation to continue.
Do you offer in-person and virtual visits?
Both. You can be seen in person at our Chadds Ford office, by secure video, or a mix of the two. Secure video visits are billed the same as in-person visits.
Fees & insurance
Do you take insurance?
No. We're out-of-network with all insurance plans and not enrolled with Medicare, so you pay the practice directly. If your plan offers out-of-network mental health benefits, a superbill is available on request and can be submitted for possible reimbursement. Visits are typically HSA/FSA-eligible, and your exact fees are provided in writing before your first appointment.
What does private-pay (out-of-network) psychiatry mean?
It means we don't bill insurance directly. Working with insurers requires a large administrative staff dedicated to each company's billing rules, prior authorizations, and coverage policies, and that overhead pulls time and attention away from patient care. By operating outside of insurance, we keep our focus on you rather than on paperwork. You pay for your visits per your patient agreement, and if your plan offers out-of-network mental health benefits, a superbill is available on request that you can submit for possible reimbursement.
How do payments work?
Payment is due at the end of each visit. We accept cash, check, and all major credit cards. Your exact fees are provided in writing in your patient agreement before your first appointment.
Treatment & medications
What conditions do you treat?
We care for adults across a range of psychiatric concerns, including OCD, ADHD, mood disorders, anxiety, and addiction and co-occurring conditions. Dr. Clements is often the doctor patients find for OCD and complex, treatment-resistant presentations, and Lori Albright, CRNP brings a focus in geriatric psychiatry.
How do medication refills work?
Refills are handled at your appointments. We do not refill medication without a scheduled visit, which keeps your care current and safe.
Do you prescribe stimulants or other controlled medications?
Controlled medications, such as stimulants like Adderall, require an appointment with your provider, and refills may require a recent or scheduled visit. We prescribe them carefully and in line with best practice.
Will I need to stay in treatment with you long-term?
Usually not. Our approach is built around helping you improve and then stepping back, rather than keeping you in treatment indefinitely. With careful evaluation, the right medication, and steady follow-up, many patients reach a point where we can coordinate care back to your primary care physician or therapist. Every person's course is different, and patients who prefer ongoing care with us are welcome to stay. The plan is built around your goals.
Telehealth
Can I be seen for psychiatric care in Delaware?
Yes. We see Delaware residents by secure video, and our Chadds Ford office is just minutes over the line from north Wilmington for in-person visits. Psychiatric care can be hard to find in Delaware, so telehealth is an easy way to get established with our practice. Lori Albright, CRNP is licensed in Delaware and works in close collaboration with Dr. Clements on every patient's care.
Policies
What is your cancellation policy?
We ask for at least 48 hours' notice to cancel or reschedule, and 72 hours on weekends and holidays, so the time can be offered to someone else. Missed appointments and late cancellations are charged the full session fee.
What should I do in a crisis or emergency?
Southeastern Executive Health is not an emergency service and cannot respond to crises in real time. If you are in crisis, call or text 988 (the Suicide & Crisis Lifeline), or call 911 or go to your nearest emergency room.
Begin Your Care
Ready to get started?
Request an appointment, in person in Chadds Ford or by secure video.